SupportTicketUpdate

Defines the properties of the support ticket update.

Properties

string

additionalDetails Required

Support ticket additional details

string

caseId Required

The support request Id.

string

supportTicketAction Required

Action taken on the support ticket.

string

closeReason Optional

Reason for closing the support ticket.

string

customerNumber Optional

The contact number of the customer.

array of FileReference

fileReferences Optional

The support ticket file references.

string

ticketActionCreatorEmail Optional

The email of the support ticket creator.

JSON Example

Show optional properties

{
    "additionalDetails": "",
    "caseId": "",
    "supportTicketAction": ""
}

{
    "additionalDetails": "",
    "caseId": "",
    "closeReason": "",
    "customerNumber": "",
    "fileReferences": [
        {
            "action": "ADD",
            "fileId": "",
            "fileName": ""
        },
        {
            "action": "REMOVE",
            "fileId": "",
            "fileName": ""
        }
    ],
    "supportTicketAction": "",
    "ticketActionCreatorEmail": ""
}

[{"label":"Latest (v1)","version":"latest"}]

cloud-partner-navigator

SupportTicketUpdate

Properties

JSON Example

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