vRealize Automation - WorkItem Service

The work item service provides a standard way for services to present work items to users. It manages the life-cycle of a work item and passes events back to the system that created it.

Work Item

A work item represents a piece of work that must be carried out by an end user. Examples of work items are:

  • An approval request
  • A manual asd user action
  • Reclamation request

Available Use Cases

  • Retrieve available workitem types, its available actions and forms
  • Submit ASD action
  • Approve reclamation request

NOTE: For approval requests look under Approvals.

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